FAQ

If you do not find the answer you are looking for Please do not hesitate to contact us directly;
we are only to happy to personally answer any query.

1. Which goods are restricted in transit?

The items below may be restricted or prohibited, please contact our team for more information.

  • Animals
  • Antiques
  • Bullion
  • Cashier's Cheques
  • Currency
  • Explosives
  • Firearms
  • Foodstuffs
  • Jewellery
  • Liquor
  • Money Orders
  • Perishables
  • Pharmaceuticals / Drugs
  • Plants
  • Pornographic Items
  • Precious Metals / Stones
  • Stamps
  • Tobacco
  • Travelers Cheques
  • Works of Art

We can also provide comprehensive insurance cover for more valuable items on request.

2. How do I set up an account?

Please click here to go to our online account application form. Or alternatively contact a member of the team who can send you an application form by email or by post.

3. Do I have to open an account?

You do not have to be an account holder to book a consignment, and you can pay by credit card without opening an account. However you may be eligible for preferential rates by opening an account. Please contact our team for more information.

4. Once my account is open how will I be invoiced?

Once your account is open we will invoice you as per your requested invoice choice either by email or paper copy.

5. Can I pay by credit card?

We are pleased to accept payment via credit cards from all qualifying customers. Unfortunately we are unable to accept either American Express or Diners Club at this time

6. What paperwork do I need for my international shipment?

If you have an account with us then our online system will generate all the necessary paperwork for you. We are also happy to assist you with this if necessary.

If you are a non-account customer then please contact us for advice and assistance. If you are sending goods other than documents outside of the EU then you will need to complete a pro-forma invoice detailing the contents of your shipment for customs purposes.

For some special items you may be required to provide additional paperwork i.e. declaration of specific wood types, commodity codes for electronic items. For any queries please Contact us.

7. How do I track my shipment online?

To track your shipment, just enter the reference number or airway bill number in the tracking box on the homepage. Or feel free to Contact us.

8. How can I find out my User Name and Password?

Please contact a member of our team by phone or email to request a reminder of your User Name and / or password.

9. How do I obtain a POD proof of delivery?

If you have an account with us then PODs will be sent to you by email, or you can access them via your online account.

If you don't have an account with us then please contact a member of our team who will be happy to give you an update, and email a POD to you.

10. How can I check international transit times?

For a list of international transit times, please click here. All shipments are subject to customs inspections and other factors beyond our control, therefore transit times cannot be guaranteed. Click here for a full list of our Terms and Conditions.